Shipping & Delivery

Shipping & Delivery 

1) Returning phone calls to the trucking company in a timely manner, to arrange delivery  

2) Determining how the sauna is going to be unloaded from the truck  
a. Crates will vary from 6 feet long to 14 feet long  
b. The crate’s weight will vary from 800 pounds to 1600 pounds, depending on the size.  

3) Customer is responsible for unloading the sauna crate from the truck  
Suggested methods for unloading the truck:  
Use a forklift or other mechanical piece of equipment. When using a fork lift to pick up the crates, it must be picked up from the end of the crate and fork lift extensions are required. You can arrange for a tilt tow truck, we will provide this service for $800.

Note: If the crate your sauna arrives in is more than 92” inches in length it cannot be offloaded from the truck with a standard liftgate. You can choose to unload the contents of the crate manually (using a team of 2 or more people), hire a moving company, and/or use forklift equipment. Due to insurance restrictions, the driver is not permitted to assist you with the offload if the crate does not fit on the liftgate. Please contact us if you have concerns about your product size and how to offload it when it is delivered.

4) If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage immediately and contact us.